IslaCanelaHolidays.com
- Terms of agreement
| The
Agreement |
|
Below we set out
the main terms and conditions under which we offer each of our
two properties in Carvoeiro for your holiday rental. This is a
generic document that covers the terms for both properties, but
where there are any differences, this is defined in the Schedule
to accompany and form part of the terms.
The agreement is
set out to clarify our obligations to you, your obligations to
us, and in the very unlikely event of any disputes, we will use
this document as a basis for any resolution.
Please read it
carefully before confirming your booking and ensure that it
conforms to your understanding of what you expect from the
holiday rental.
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Essential
Definitions
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| "Rental
Period" |
The
period begins at 16:00 on the agreed start date of the
booking and ends at 10.00 on the agreed final date. |
| "We"
or "Us" |
Sarah
Evans of 10 Copleston Road, Llandaff Nort, Cardiff, UK CF14
2JF. |
| "You" |
The
person named on the booking form who will take singular
responsibility for the entire party for the entire Rental
Period. |
| "The
Property" |
The
property being rented will be defined in the initial
acceptance of the Enquiry and will be apartment 73 Los
Gavilanes, Isla Canela |
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The Booking
Process
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| This is a private
rental by owner, and we do not offer an automated, faceless
booking system. While this is deliberately set up to help both You
and Us feel more comfortable, it may feel like a few extra steps
in the process but its all quite painless. The minimum
steps are defined below. We are always happy to add in additional
steps as required. |
| "Enquiry
Submitted" |
You
will contact Us (by any suitable means) in order to check
the dates, price and availability. Notwithstanding any
public or published availability or price charts, we do
require that You request confirmation in case we receive
competing requests that we are unable to publish in time. |
| "Enquiry
Accepted" |
We
will respond to every enquiry, and if we are able to offer
the accommodation as requested or any mutually agreeable
variant thereof, we will confirm the price, the Rental
Period and we will also set out a timetable for the
acceptance of this offer. In the event that this timetable
is not adhered to, we will consider the enquiry null and
void. We also reserve the right to decline any enquiry
without specifying a reason. |
| "Booking
Submitted" |
You
will complete a booking form either on-line or on paper
and submit this to Us within the timetable defined in step
2. You will also send a deposit of 20% of the total rental
price as defined in step 2 above. If the booking is
submitted less than 8 weeks prior to the start of the
Rental Period, then You will send the amount set out in
the Final Payment below. |
| "Booking
Accepted" |
We
will acknowledge receipt of booking form and once we are
satisfied that we have received the appropriate funds, we
will confirm the reservation for the agreed Rental Period.
At this stage We are obliged to keep those dates
exclusively for You, and to fulfil all other obligations
set out below. |
| "Final
Payment" |
You
will send the balance of the payments no later than 8
weeks prior to the start of the Rental Period. |
| "Booking
Confirmation" |
We
will acknowledge receipt of final payment and once we are
satisfied that we have received the appropriate funds, we
will also send You comprehensive details for access to the
property, including but not limited to arrangements for
the keys and map/driving instructions. |
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The
Understanding
|
What We offer
|
- We will
provide a clean, well maintained holiday property suitable for
the number of people set out in the Schedule.
- Specifically,
within the Property:
- Bedding and
towels will be of good quality and freshly laundered.
- Kitchen
items supplied will be good quality, and be serviceable.
- All
electrical items will be in safe working order.
- The property
will be well stocked with sufficient crockery, cutlery,
glasses and cooking appliances in good condition.
- Any
additional items advertised on our website will be available
(unless otherwise advised)
- The pool
will be professionally maintained and additional outdoor
furniture will be made available as described in the
Schedule.
- We will ensure
that all utilities (including, but not limited to gas,
electricity, water and phone) are connected and that all bill
payments are up to date. We will not be liable to You for any
defect or stoppage in the supply of public services,
beyond our control.
- The property
will be available for occupation from 4pm on the start date of
the booking until 10.00am on the final date, unless agreed
otherwise in writing.
- We will ensure
a competent maid service as follows:
- Maid
service, including a thorough clean between tenants is
included in the Rental price.
- The maid
service is there to keep the property clean and hygienic,
but will not normally include making the beds, washing up
dishes or any personal laundry.
- The maid
will not stocks of washing up liquid and dishwasher
tablets in the kitchen as well as liquid soap and toilet
paper for normal usage in all bathrooms.
- Bed linen
will be changed once per week. Guests agree to replace any
supplies used in honesty fridge.
- The frequency
of the maid visits is set out in the Schedule.
- At any time
prior to the commencement of the rental, we will respond to
any queries You may have in a timely and professional manner.
- Once a
reservation has been accepted by Us, we will set out clearly
and in writing the timetable of payments, the amounts and the
dates by which they should be received.
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Your part of the
deal:
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- You will pay
Us the agreed rental fee as follows:
- £100
deposit per week is payable upon booking. The booking cannot
be considered accepted until this is received by Us.
- 8 weeks
before the start date of the Rental Period.
- Delay in any
payment will constitute cancellation by You of the booking.
- You
acknowledge that the Property is a private holiday home which
is used frequently by the owners and is maintained to a
standard that We, as owners consider suitable for personal
use. While You occupy the Property, You will be responsible
for maintaining the property, furniture, finishings and
equipment in the same state as You find it at the commencement
of the Rental Period and will indemnify Us against any loss or
damage caused by Your negligence in excess of the security
deposit referred to in Paragraphs 16 to 20.
- You will
without delay report to our local representative any defects
in the property or breakdown in the equipment, plant,
machinery or appliances in or on the property, and
arrangements will be made for repair or replacement as soon as
reasonably possible.
- You will not
exceed the maximum occupancy permissible as defined in The
Schedule..
- You will allow
maintenance personnel, cleaning staff, the Owners and the
Owner's representative reasonable access to the property for
the purposes of repair and maintenance.
- You will not
smoke inside the Property, and You will ensure that no one
else in your party does either.
- You are
allowed to tip the maid at the end of your stay.
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General terms
and Conditions
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CANCELLATION
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- For cancellations received more than eight weeks before the commencement of the Rental Period the deposit will normally be forfeited in full.
- For cancellations received less than eight weeks before the commencement of the Rental Period all monies (except the security deposit referred to in Paragraph 15) will normally be forfeited.
- However, We will make best efforts to re-let the Rental Period and any monies received by Us for rentals for this period will be used to make repayment to You. Repayments may be reduced by any out of pocket expenses incurred by Us in finding alternative guests, and will include any additional advertising costs, any late booking discount and any reduction in rentals paid for a shorter booking during this period.
- If for any reason the booking is cancelled by Us, all money paid by You to Us including the deposit will be refunded to You immediately.
- All cancellations must be made in
writing. YOU ARE STRONGLY RECOMMENDED TO ARRANGE COMPREHENSIVE TRAVEL INSURANCE INCLUDING CANCELLATION COVER, PERSONAL BELONGINGS AND PUBLIC LIABILITY
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THE SCHEDULE
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| This schedule sets
out the detailed variations between our two properties referred to
on the Terms above.
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Apartment
73
(2 bedroom apartment with communal pool) |
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| Maximum
Occupancy |
5
adults. |
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| Outdoor
furniture |
2 Sun
Loungers with mattress
1 outdoor tables with 6 chairs
Sun
umbrella and stand
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| Maid
Service |
changeover |
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SJ Evans, 10
Copleston Road, Cardiff CF14 2JF
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